Refund Policy

1. Failed messages are not charged

Credits are deducted only for messages accepted by the gateway. Messages that fail at submission are not billed. Messages accepted by carriers but undelivered due to recipient-side issues (phone switched off, invalid number, full inbox) are charged, as carriers bill us for these attempts.

2. Refund of unused credits

• You may request a refund of unused credit within 7 days of the recharge.
• The refundable amount is the recharge amount minus the value of messages already sent and any payment-gateway fees.
• Promotional or bonus credits (including free signup credit) are not refundable.

3. How to request a refund

Email support with your registered email address, the transaction reference and the reason for the request. We verify and process approved refunds within 5–7 business days to the original payment method.

4. Non-refundable situations

• Credits consumed by sent campaigns.
• Accounts suspended or terminated for violating the Terms of Service (including spam or prohibited content).
• Recharges older than 7 days.
• Chargebacks raised without first contacting support — these may lead to account suspension while investigated.

5. Delivery disputes

If you believe a campaign shows an unusually low delivery rate due to a platform fault, raise it within 72 hours with the campaign ID. Where our investigation confirms a routing fault on our side, we re-credit the affected messages.