Guides

Promotional vs Transactional vs OTP SMS: Which Do You Need?

Promotional, transactional, OTP — the three SMS types behave very differently on DND numbers, timing windows and routes. A 5-minute explainer with a decision guide.

CBCheapBulkSMS Team·14 Oct 2026·5 min read

Every bulk SMS platform asks you to pick a message type — and picking wrong means blocked messages or wasted spend. Here's the 5-minute version of how promotional, transactional and OTP SMS differ in India.

Promotional SMS

Marketing content: offers, sales, product launches, event invites. On standard DLT routes these are blocked to DND (Do Not Disturb) numbers and restricted to 9 AM–9 PM delivery. On no-DLT routes, these restrictions are the platform's problem, not yours — which is exactly why fast-moving marketers use them.

Transactional SMS

Operational messages a customer expects: order confirmations, delivery updates, payment receipts, appointment reminders. They deliver 24×7 and reach DND numbers, because the recipient has a relationship with you. Misusing transactional routes for marketing is the fastest way to get an account suspended anywhere.

OTP SMS

One-time passwords for login, signup and payment verification. The highest-priority route there is — delivery speed is the whole product. If your OTPs take more than ~10 seconds, users abandon the flow; aim for 2–6 second delivery.

Quick decision guide

What they cost

On CheapBulkSMS everything rides the same simple pricing: ₹0.80 per SMS without DLT registration (and ₹1.50 per RCS message), 5,000-SMS minimum, credits that never expire. One rate, no template approvals, delivery in 2–6 seconds.

Send your first campaign in 5 minutes

Bulk SMS without DLT at ₹0.80/SMS — CSV upload, variables, delivery reports. Try a free test SMS right now, no signup needed.

Keep reading

₹0.80/SMS · No DLT

₹50 free credit on signup

Start free